What this code can mean
Whirlpool directs users to check for an incompletely closed door, laundry caught in the opening, or a load that prevents the door from latching.
Safe first checks
- 1Remove visible laundry from the door opening and reduce an oversized load.
- 2Open and firmly close the door without forcing it.
- 3Disconnect power for five minutes before retrying the control, as Whirlpool documents.
Possible causes
- The door is not firmly closed and latched.
- Laundry is caught in the door opening.
- The washer is overloaded.
- The door-lock system may require service.
Stop conditions
- Do not force the door or attempt to open the lock mechanism.
- Request service if the door or latch is damaged or the code returns.
Use Whirlpool support or an authorized servicer if the door cannot lock after the documented checks.